Is ‘Too Good To Go’ Surprise Bag worth the money?
Trying to help curb food waste one mobile order at a time
Update on June 24, 2022: I can no longer recommend this company for the following reasons. Too Good To Go does not have a phone customer service line, so if there is any kind of issue with food pickup, customers are left to wait for a response. One week after I arrived at a restaurant that was closed (no employees, chairs on table, lights out) and received no food whatsoever, I have still received no email clarification nor refund. (Ordering via PayPal is a nightmare already because their resolution process just involves opening a ticket. If the company doesn’t respond in 30 days, they close it without resolving anything.) I am now disputing the charge with my bank.
Additionally, even after I reported that the restaurant was closed (six minutes before my official pickup time), Too Good To Go charged me within a couple of hours anyway. Until their Customer Service resolution team responds in a timely manner, and does not charge customers until after the transaction is completely successfully, I will not be using their food waste mobile app again.
I’m tired of everything in my refrigerator. I don’t know why it happened or when it will stop. I just looked in my fridge one day and thought, “I don’t want anything in here.” I got to the point where I was just eating the vegetarian version of a grilled cheese and turkey sandwich two to three times a day and some kind of smoothie. I’d tried all the vegetarian meal kit plans like HelloFresh, Green Chef and Daily Harvest, but stalking UPS is not fun.
I dug up all of my recipe books and cooked all of the things I’d highlighted and bookmarked, and I was tired of that, too. But as Tupac says in the family reunion scene of “Poetic Justice,” “Gotta eat to live.”
I’m not exactly a foodie, but I damn sure want to be excited about what I eat. I was tired of dumping food into the garbage dispenser because I was bored eating it halfway through. (Yes, I can cook.) So what made the most sense? For me, taking advantage of actual food waste. I joined Too Good To Go.
Why join a food waste app instead of buying a meal kit?
I can only eat so much Grubhub or head to so many nearby fast food restaurants. I was just tired of eating the same selections of food (hence the meal plans). But something about reading that one-third of all food is wasted; 55.3 million people are already saving food with this company; that 130 million meals are being saved; and that 147,719 bakeries, cafes, hotels, restaurants and supermarkets were on board made me raise an eyebrow. I was in!
Why Too Good To Go works — and where it has room for improvement
The company is not paying me to write this nor do they even have a clue who I am. And I wanted to keep it that way to give an unbiased opinion on what it’s like being their customer. Here are the pros and cons.